Frequently Asked Questions

Data & Ownership

Do I own the feedback data? Yes. Unlike SaaS platforms where your data is locked on their servers, all feedback, votes, and comments are stored directly in your application's database. You have 100% ownership and full access to your data at all times.

What happens if we stop working together? You keep the code. Since this feature is built directly into your website's codebase, it will continue to function indefinitely. You are not reliant on an external subscription to keep your feedback board running.

Integration & Customization

Can I use my own domain? Yes. The feedback board runs on your main domain (e.g., yoursite.com/feedback), not a separate subdomain. This is better for SEO and provides a smoother user experience.

Do my users need a separate account? No. Since the module is integrated into your existing authentication system, your users log in with their existing accounts. There is no need for them to create a new "feedback board" account.

Can I customize the roadmap statuses? Yes. You can define custom statuses for your roadmap (e.g., "Under Review," "Planned," "In Development," "Released") to match your internal workflow.

Technical

Is it mobile friendly? Absolutely. The entire feedback interface is fully responsive and looks great on mobile devices, tablets, and desktops.

Can I make the board private? Yes. We can configure the board to be visible only to logged-in users, specific user roles (like paying customers), or your internal team.

Note: Access control is handled at the application level (middleware/composables). We provide the code structures to implement these checks, giving you full flexibility to define your own access rules.

Does it affect my website's speed? The module is designed to be lightweight and fast. It uses your existing website infrastructure and does not load heavy external scripts or iframes that typically slow down SaaS-based feedback tools.