Refund & Cancellation Policy
Cancelling
You can cancel your subscription at any time from your billing settings. Cancellation stops the next renewal; you keep access until the end of the current paid period. We don't lock you in — your data export and account deletion are self-service.
Refunds
Fees are billed in advance and are generally non-refundable, except where required by law or expressly stated here. If something goes wrong on our side, contact us — we deal with refund requests fairly and case by case.
Statutory withdrawal (consumers in the EU/UK)
If you're a consumer, you may have a statutory right to withdraw within [14] days of purchase. Where you ask us to start the service immediately and then withdraw, we may charge for the portion already provided. Digital services fully performed with your prior consent may fall outside the withdrawal right.
How payments are handled
Payments and refunds are processed by our payment provider (Polar). Refunds are returned to your original payment method and may take a few business days to appear.
Requesting a refund
Email [billing@your-saas.com] from your account email with your order details. We'll respond within [a few business days].
Billing question?
Ask about a charge, cancellation, or refund.